Privacy Policy

1. Introduction

The Rural Retirement Trust ("we," "our," or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you use our website or interact with our services.

2. Collection of Personal Information

We only collect personal information that is reasonably necessary for our business functions and activities. This may include:

• Information you provide to us directly through contact forms, inquiries, or applications (e.g., name, phone number, email address, property details).
• Information automatically collected when you use our website (e.g., IP address, browser type, and interaction data via analytics).

3. Strict Internal Use and Non-Sale of Data

No Sale of Personal Information

We do not, and will never, sell, rent, or lease your personal information to any third parties whatsoever.

Internal Purposes Only

Any personal data you provide to us is used strictly for internal purposes. This means we will only use your information to:

• Respond to your inquiries and communicate with you directly.
• Provide you with the services, information, or support you have requested.
• Improve our website performance, user experience, and internal service delivery.

4. Disclosure of Personal Information

Because we value your privacy, we will not disclose your personal information to external parties except in the following very limited circumstances:

• Where you have explicitly consented to the disclosure.
• Where we are required or authorized to do so by Australian law or a court/tribunal order.
• To trusted service providers executing technical infrastructure functions on our behalf (e.g., secure hosting providers), bound by strict confidentiality obligations.

5. Security of Information

We take reasonable and robust steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our internal operations emphasize strict access controls, ensuring your data remains secure within our systems.

6. AI limitations and Data Processing

Use of Artificial Intelligence

We may utilize Artificial Intelligence (AI) tools, including large language models and automated processing systems, to assist with internal operations, data analysis, customer communication, and content generation. You acknowledge and agree that any personal information you provide to us may be processed by, or fed into, such AI systems to facilitate these internal business purposes.

We assume no responsibility or liability for any errors, omissions, or systemic anomalies resulting from the deployment of AI technologies on our systems, nor for any indirect damages arising out of AI-generated content or automated internal processing.

7. Access to and Correction of Your Information

You have the right to request access to the personal information we hold about you and to ask for its correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

8. Cookies and Analytics

Our website uses cookies and similar third-party analytics (e.g., Google Analytics, Vercel Analytics) to understand aggregated site traffic and improve performance. These tools collect anonymized data and do not identify you personally. You may disable cookies in your browser settings, though this may affect how the website functions.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us through our website contact form. We take all privacy complaints seriously and will investigate and respond promptly.